WE KNOW NO LIMITS IN SUPPORT

Shaping the future of food processing technology

After Market Solutıons

Alapala not only commissions each project it undertakes in the field of food processing technologies but also provides continuous support to ensure high operating time in production facilities. Through after-sales support programs, Alapala aims to ensure the continuity of our customers’ business processes.

Spare Parts & Servıce Support

DEPART SPARES

Alapala provides after-sales services through Depart, which operates as part of the Alapala Group. Depart can supply spare parts for the food processing industry, including electrical, mechanical, and electronic components, anywhere in the world and just in time. Its Support Team is available 24/7 to take quick action. That proactive approach enables an increase in uptime with minimum operating costs for production plants.

TRAINING

WITH ALAPALA ACADEMY

Alapala Academy and Innovation Center was established in 2020, equipped with the latest Alapala technologies. It serves as a hub for sector professionals to explore Alapala's innovative grain milling solutions and provides extensive training programs for the technical staff of our valued customers worldwide.

Product Improvement Programs (PIP)

In case there is a notable functional change or safety increasing development on the product, ALAPALA generally announces a PIP - Product Improvement Program. By applying these programs to machines product quality along with safety are preserved.

Customer Technıcal Assıstance Center (CTAC)

CTAC: ”Customer Technical Assistance Center” is an application used by our regional agents and our customers. Through CTAC they have up-to-date information about changes, solutions and services.

Support Programs

As part of Alapala's professional after-sales services, ALA-CARTE is a complimentary web portal that integrates 5 modules for excellent customer support. ALACARTE members have convenient access to all technical information, training documents, spare parts catalogs, and additional services pertaining to their milling systems and machinery with just one click.

Remote Solutions

It is crucial to promptly solve the problems of our customers in different countries in milling systems through remote control. Our aftersales service team promptly addresses system issues, ensuring seamless information flow and delivering added profitability and value to our customers.